Permissions/Security
- If multiple teachers are set up under the same school, can they each see one another's class lists/reports?
- I am a teacher who is also acting as an administrator for my school. How should my account be set up?
- I am an administrator and I do not want teachers to be able to perform administrator functions. How do I manage those permissions?
Organizing/Managing Users
- What happens at the end of the year when I need to reorganize students into new grades and classes?
- What happens next year when all the class groups change? Do they have to be set up manually again, or is there a way to automate the process?
- If the student/teacher roster is in the correct format but has content errors, what will happen?
- Does SLZ support LDAP authentication/LMS integration so that users can use their existing school usernames/passwords?
- How can I view and/or delete students in bulk?
- How can I view and/or delete admins/teachers in bulk?
Accessing Subscriptions
Logging In
- If a user forgets his/her log-in link, is there an easy way to find that?
- Is it possible to use special characters in email addresses in SLZ?
- What are the password requirements?
- How can we help younger students remember and type their log in credentials?
- To what extent does the teacher need to be involved in the log in process?
- Do users have to log into each tool separately?
Emails & Messaging
- If a school converts from a trial to the fullIf a school converts from a trial to the full version, do they receive an email confirmation? version, do they receive an email confirmation?
- If a user did not receive his/her welcome email, is there a way to resend it?
- What are the email communications that automatically go out to customers?
- My customer never received the Welcome email with log-in information and instructions to set his/her password. What should I do?